Returns &
Refunds Policy
1. Overview
At Digitrova Pty Ltd, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items under the terms outlined below.
2. Eligibility for Returns
• Items must be returned within 7 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Certain items, including perishable goods, personalized products are not eligible for return.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Certain items, including perishable goods, personalized products are not eligible for return.
• Proof of purchase (receipt or order confirmation) is required for all returns.
3. Return Process
• To initiate a return, contact our customer service team at [sales@digitrova.co.za/0100545214] for a Return Authorization Number (RAN).
• Securely pack the item(s) in the original packaging
• Ship the package to the address provided by our customer service team.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• Securely pack the item(s) in the original packaging
• Ship the package to the address provided by our customer service team.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Policy
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3 business days and issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• Approved refunds will be processed within 3 business days and issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Damaged or Defective Items
• If you receive a damaged or defective item, please contact us within 1 day of delivery with photos of the issue.
• We will provide a replacement or refund at no additional cost.
• We will provide a replacement or refund at no additional cost.
6. Late or Missing Refunds
• If you have not received a refund within the stated timeframe, check with your bank or credit card provider.
• If you still have concerns, contact our customer service team at [sales@digitrova.co.za/0100545214].
• If you still have concerns, contact our customer service team at [sales@digitrova.co.za/0100545214].
7. Policy Changes
Digitrova Pty Ltd reserves the right to update or modify this return policy at any time without prior notice. For any further questions, please reach out to our support team at [sales@digitrova.co.za/0100545214].